Privacy Policy

Medifast is the franchisee for Medifast Weight Control Centers (MWCC)

In Alabama, Tennessee, and Louisiana. Company is committed to ensuring the privacy of those who use its services and those who visit its website. This Privacy Policy tells you what identifiable information (“Personal Information”) we collect about you, how we use it and the circumstances under which we disclose it. We also provide you with information about how you can request access to your Personal Information or obtain more information about the Company’s privacy policies and procedures.

The Company collects your personal information through the local MWCC you visit and provides the Centers with your Personal Information to use for purposes of managing our relationship with you and conducting our business.

The Company collects Personal Information of its customers in the normal course of doing business. The type of Personal Information we collect includes the following:

  • Name, address, height and weight;
  • E­mail address, telephone and facsimile numbers;
  • Products and lifestyle related services provided to you at MWCC and related dates of service.
  • If you are interested in working with us, the Company may collect additional information about you and you may be subject to additional terms and conditions with respect to the use of your Personal Information. The Company may use your Personal Information to provide you with products, services and information. For example, the Company may provide you with information about new products, programs or services that we believe may be of interest to you;
  • Provide you with information and updates regarding products and services that the Company and selected business partners have to offer and which the Company thinks will interest you, including marketing and promotional information;
  • Respond to your requests for information, services and products;
  • Improve the Company’s services and products to better understand and meet your weight loss needs;
  • Run the Company’s operations and fulfill its business and legal requirements; and
  • Understand your lifestyle choices through analysis of aggregate (non­identifiable) information.

Providing your Personal Information, either in person, by telephone, or online, constitutes your consent to the collection, use and disclosure of such Personal Information by the Company for the purpose of providing the relevant services. We only collect information by lawful means. You may opt-­out of being contacted and withdraw consent from having your personal information used for marketing purposes or from having your personal information used for market research purposes by emailing us at Privacy@TeamMedifast.com.

Your MWCC counselor can also provide you with a form to fill out to opt-­out of being contacted. Withdrawing consent or opting­-out may in some instances result in your inability to participate in certain programs, features or promotions offered by the Company.

The Company does not sell your Personal Information to third parties. However, the Company may, on occasion, share some or all of your Personal Information with third parties for the purposes set out below. For example, Personal information may be shared:

  • With other MWCC centers or entities affiliated with the Company for the purposes of administering your program and providing you with better service when you request certain programs;
  • With MWCC Corporate Office located in the United States to administer the programs and services you have requested;
  • Products and lifestyle related services provided to you at MWCC and related dates of service.
  • With third parties that provide the Company with services, such as processing and marketing; and
  • With third parties in connection with a business transaction, including a corporate re­organization, merger or amalgamation, or the sale of all or some of our assets, provided that the Personal Information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring this information.

Some parties that process or store Personal Information may be located in the United States. Therefore, your information may be processed and stored in the United States and, as a result, the United States governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws of the United States.

Additionally, the Company may disclose your Personal Information where and when required or permitted by law to do so.

If you are visiting our Website, we use a feature called “cookies” which identifies your browser to us each time you visit. We may use and disclose this information to affiliates and other third parties to manage and improve our website and programs. We may also collect your IP address when you visit our Website. Your IP address is collected so that we know how many visits to our website we have had by separate individuals. Our cookies cannot profile your system or collect information from your hard drive. Most browsers are initially set up to accept cookies, but you can set your browser to refuse cookies.

The Company has implemented appropriate safeguards and security measures to protect your Personal Information from loss, theft, unauthorized access, disclosure, copying, use or modification. Security measures adopted by the Company include limiting the number of individuals with access to your Personal Information. All MWCC affiliates, suppliers, agents, employees and other parties performing services on our behalf who handle Personal Information are bound to maintain the confidentiality of all Personal Information and may not use the information for any unauthorized purpose.

We are committed to ensuring that the Personal Information we hold for each customer is accurate, up­-to­-date and complete. You have the right to access your Personal Information in our files and to update or remove that information as necessary, subject to any legal restrictions that would prohibit such action. To access your Personal Information, please contact our Privacy Officer by telephone, e­mail or post at the numbers and address provided below. Please be sure to specify what information requires updating or removal. Corrections will be made at no cost to the Company’s customers. For other requests, a small fee may be charged to cover the associated costs. We will endeavor to keep these fees as reasonable as possible and will alert you to the charge and amount prior to executing your request. In these instances, you will be given the opportunity to withdraw your request.

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookie and Usage Data.

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.

The Personal Data may be freely provided by the User, or collected automatically when using this Application.

Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User. Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

The User assumes responsibility for the Personal Data of third parties published or shared through this Application and declares to have the right to communicate or broadcast them, thus relieving the Data Controller of all responsibility.

Mode and place of processing the Data

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The Data concerning the User is collected to allow the Application to provide its services, as well as for the following purposes: Analytics.

The Personal Data used for each purpose is outlined in the specific sections of this document.

Personal Data is collected for the following purposes and using the following services:

  • Analytics
  • Additional information about Data collection and processing

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.

The User is aware of the fact that the Data Controller may be required to reveal personal data upon request of public authorities.

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

This Application does not support “Do Not Track” requests.

To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

The Company may add, modify or remove portions of this Privacy Policy, as and when it deems necessary or appropriate. You will be able to determine when this Privacy Policy was most recently modified by referring to the “last update” date appearing at the end of this document.

Privacy Officer
Privacy@TeamMedifast.com